Welcome to our Help Desk

Find the answers to your questions here...

How to get a refund? +

How to get a refund?

As a raving fan, you are entitled to get a refund with our 30 day money back guarantee. If you are not satisfied with our programs, we will give you a refund no questions asked.

This is how confident we are that our programs will help you improve your relationship with your man.


How do I download the transcripts or videos? +

How do I download the transcripts or videos?

Each module or lesson has a transcripts and activity sheets in them.

To download these PDF files:

1.Look for the “download the transcript” button inside each module

2. Depending on your browser setting, it might automatically download when you click on it, or a new tab in your browser will open.

    1. If A happens, you can find your downloads in your Downloads folder in your computer, or the PDF reader document folder on your phone.
    2. If it opens to a tab, “right click” on your mouse, or long press on your mobile device and choose “Save As”.

To download the videos:
1. Look for the “download this video” button inside each module

2. It might automatically download on your device or you need to “Right Click” and choose Save As

How do I update/change my credit card details? +

How do I update/change my credit card details?

To update your credit card details, please contact our customer happiness department through our Live Chat or by sending them an email. Wait for the link they'll give to update your credit card information. When you have the link, simply put in the details in the boxes and click the 'Update" button.

For security, we are not allowed to get your credit card number. Please keep your card number confidential.

How do I get my next module? +

How do I get my next module?

You should receive the next module of the program in your email.

The frequency of when you’ll receive each modules are not the same with all programs.
For Understanding Men for example, you will receive the modules every other day.
Commitment Control 2 is on a weekly basis or every 7 days.

If you have any questions regarding this, please send an email to our Customer Happiness Department.

Why don't I see all my programs in my library? +

Why don't I see all my programs in my library?

The Library is only for the programs that are of membership and the bonus programs that came with them. ACM series, which is a subscription, is not in the Library because it is sent to your email on a monthly basis.

Other ways to reach us

Chat with us

You can always reach our Customer Happiness Department through live chat and your concerns will be taken cared of in real time.

Use the Live Chat function, that cute little red button below the page, and one of our amazing customer happiness department agent will be happy to assist you.

renee support

If you didn't find the answer to your question, click here send an email to our Customer Happiness Department or click the for live chat support found at the bottom right corner of this page.

How to connect with me?

Leave me a message on my Facebook Page.

Want to leave a voice message?

Call our support team here: +1 (646) 679 6626

Company Details

TheFeminineWoman.com is a trading name for
Shen Wade Media Pty Ltd
ABN 69 132 049 051

Mailing Address

Attention: Renee Wade
10 Hibiscus Ave
Cheltenham 3192
VIC Australia

Proud Supporter of...

UN Women

A portion of all sales is donated to UN Women, an organisation that helps to empower women in disadvantaged areas of the world, and end gender inequality & women's abuse.